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Training Classes

  • Decision Making
    In this program you will identify and solve difficult problems and make strong confident decisions quickly and accurately according to the situation.


  • Powerful Presentation Skills
    This workshop will explore both the physical skills (posture, movement, gestures, facial expressions, and eye contact) and the vocal skills (inflection, projection, and tone).


  • Winning Through Customer Service
    This workshop trains your sales and service personnel to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations.


  • Essentail Skills of Leadership
    If you are interested in developing your employees and building motivational climates, which result in high levels of productivity, as well as human satisfaction in the short and long run, then you need to think about your leadership style.


  • Developing Performance Goals & Standards
    This workshop shows managers how to establish specific, measurable, attainable, results-oriented, and time-framed performance goals.


  • Providing Performance Feedback
    This workshop shows the way the experts do the evaluations, and set the stage for a summary evaluation that will be clear and credible to the employee and fair to the organization.


  • Coaching Job Skills
    This workshop provides the tools necessary to successfully coach individuals to perform a job, task, or skill.


  • Delegating
    This Delegating program instructs managers on how to master the skills needed to effectively assign work to others.


  • Communicating Up
    Communicating Up focuses on the upward communication important to productivity and performance.


  • Achieving Communication Effectiveness
    Employees will learn effective communication techniques thereby opening the door to dialogue, negotiation, and compromise.


  • Effective Discipline
    In this program, you will learn how to deal with people problems in a way that does more than merely enforce compliance.


  • Supporting Change
    Supporting Change provides the tools managers need to understand and interpret change - in order to more successfully manage their employees through it.


  • Resolving Conflict
    Resolving Conflicts provides the tools needed to recognize conflict and deal with it quickly and effectively.


  • Determining Discharge Decisions
    This workshop teaches a step-by-step Assessment Checklist method to prepare for the discharge decision and for conducting the discharge meeting.


  • Results Oriented Appraisals
    The workshop provides a step-by-step approach for the documentation and for conducting the appraisal discussion.


  • Legal Issues in the Workplace
    From a Manager's perspective-this workshop has been designed to provide managers and supervisors with a basic understanding of how employment laws impact their activities.


  • HR Basics in Business
    This workshop is intended for participants to learn the functions and responsibilities of Human Resources Departments.


  • Courtesy and Diversity
    This workshop will explore the diversity of both employee and customers encountered in everyday business.


  • Preventing Sexual Harasement
    This workshop teaches the three primary goals recommended by the latest Court rulings


  • Time Management
    This workshop will help you manage your time and life--it will help you achieve improved, overall life productivity.